Guides for solar and battery homes

33 plain guides, each checked and dated. Pick what you need, then the question you're asking. Every guide is listed below, so nothing is hidden behind another click.

Battery and plan guides

Meter data guides

Your smart meter records your power use every 30 minutes, and you can ask for a copy. New to it? Start with what the file is and the two ways to get it

Guides by retailer

  • AGL

    The two boxes to tick on AGL's form, and how long AGL aims to take.

    Verified 6 November 2026

  • Origin Energy

    Origin now takes the request in My Account, or by phone. What to ask for, and a usage file to try first.

    Verified 6 November 2026

  • EnergyAustralia

    What to ask EnergyAustralia for, and what you need from your bill.

    Verified 6 November 2026

  • Red Energy and Lumo Energy

    There's no download button. What to ask on the phone, and the faster network route.

    Verified 6 November 2026

  • ENGIE

    ENGIE has no form. What to ask for on the phone, word for word.

    Verified 6 November 2026

  • Momentum Energy

    The PDF request form: the box to tick, and where to email it.

    Verified 6 November 2026

Guides by network

  • United Energy

    South east Melbourne: add your property on myEnergy, then download the detailed report.

    Verified 6 November 2026

  • CitiPower and Powercor

    Inner Melbourne and western Victoria: one myEnergy website, then the detailed report.

    Verified 6 November 2026

  • Jemena

    Inner north and west Melbourne: the portal download, and the email route for the standard file.

    Verified 6 November 2026

  • AusNet Services

    Eastern Victoria: the myHomeEnergy download, or the request form if it turns your meter away.

    Verified 6 November 2026

  • SA Power Networks

    South Australia: register on the meter data website, pick Detailed, and download.

    Verified 6 November 2026

  • Ausgrid

    Sydney, the Central Coast and the Hunter: the request form, and what must match your bill.

    Verified 6 November 2026

  • Endeavour Energy

    South west Sydney and the Illawarra: the request form, which needs a copy of your bill.

    Verified 6 November 2026

  • Essential Energy

    Regional New South Wales: the form, and the two boxes to tick if you have solar.

    Verified 6 November 2026

  • Energex

    South east Queensland: the request form, and which report type to pick.

    Verified 6 November 2026

  • Ergon Energy

    Regional Queensland: the same request form as Energex, step by step.

    Verified 6 November 2026

  • Every network portal and form

    Each network's portal or form, the exact option to pick, and how long each one takes.

    Verified 6 November 2026

About the file

  • About your meter data file

    What the file is, what to ask any retailer for, and why opening it in Excel breaks it.

    Verified 26 July 2026