Your meter and your billVerified 6 November 20265 min read

Getting your meter data from AusNet

Eastern Victoria: the myHomeEnergy download, or the request form if it turns your meter away.

How your file gets from AusNet to your report

You. Have these ready. Your meter number (NMI), on the bill. Your meter's serial number, a seven-digit number on the meter and on page two of the bill. Your name and phone number exactly as your retailer holds them. You must be the primary account holder.

The way AusNet works, from our guide below. Tap a stop to hold it.

What this means for you

The file is your data, and AusNet has to give it to you if you ask. You don't have to say why.

In short

AusNet lets you download the file yourself, on myHomeEnergy. Choose 2. Detailed Report (CSV) when it asks what you want. When the file comes, you add it to your report.

AusNet Services is the network for eastern and north eastern Victoria. A network is the company that owns the poles and wires, whoever bills you.

AusNet's myHomeEnergy website lets you download your meter data file (NEM12) in a few minutes. Some battery homes get turned away by the website. If that happens to you, AusNet's request form sends the same file within 10 business days. Not sure this is your network? Find your network.

Power poles and lines along an Australian street at golden hour

Download it yourself on myHomeEnergyA few minutes on the portal, or up to 10 business days by request

Have these ready

  • Your meter number (NMI), on the bill
  • Your meter's serial number, a seven-digit number on the meter and on page two of the bill
  • Your name and phone number exactly as your retailer holds them
  • You must be the primary account holder

The steps

  1. Open myHomeEnergy and choose Register Now. Choose Individual and enter your first and last name as your retailer holds them.

    On screen Register Now

    Open myhomeenergy.com.au (opens in a new tab)

  2. Enter your meter number (NMI), your meter's serial number, your email and the phone number your retailer has.

    On screen NMI, Meter Number

  3. Set a password, tick the Terms of Use and choose Register.

    On screen Register

  4. Log in, open the Dashboard tab and choose Export Data. Against your NMI choose Download, then 2. Detailed Report (CSV).

    On screen Dashboard › Export Data › 2. Detailed Report (CSV)

    These labels come from an installer's 2024 guide. If your screen differs, look for the detailed report, not the summary.

  5. If myHomeEnergy will not accept your meter, use AusNet's meter data request instead. Choose Residential, give your NMI, meter number, a date range and a mobile number, and leave VEC Request unticked.

    On screen Electricity Metering Data Requests

    Open meterdata.ausnetservices.com.au (opens in a new tab)

    A battery or an extra tariff can put a smart meter over the limit the portal accepts. The request form still works.

  6. For the request route, confirm your email, then wait up to 10 business days. The file arrives as a password-protected zip, with the password sent by text message.

Pick this, not these

Choose 2. Detailed Report (CSV)

  • 1. Summary Report (CSV)
  • VEC Request ticked

Only the detailed report has the half-hourly readings. The request form sends the standard file when VEC Request is left unticked.

What you get. Portal: an instant .csv. Request: a password-protected .zip by email, password by text message.

What to watch for

  • A name or phone number that differs from what your retailer holds is the usual reason registration fails.
  • The portal was showing a server error when we checked on 6 November 2026.
  • Customer support 1300 360 795.

Still checking. Whether the portal's Detailed Report is the standard file, and the current export labels.

When the file arrives

  1. Step 1

    Upload your bill

    We read what you pay now, exactly, from your own bill.

  2. Step 2

    We price every plan in your area

    Every plan in the government's open plan data, priced on your use.

  3. Step 3

    Stay or Switch

    If staying put is the better plan, that is what the report says.

Open your PowerLens report and choose Add meter data, free. Upload the file as it arrived, without opening and saving it in Excel first. No report yet? Start with your bill.

If our upload can't read the file, it will say so. What a good file looks like.

Other networks and retailers are in the full list. Back to the guides.

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Check your own plan

Upload your bill and we price every plan in your area against it.

Upload your bill
  • The check is free. You only pay if we find you a better plan.
  • Retailers never pay us.
  • Your bill file is deleted once we've read it.