Getting your meter data from Red Energy or Lumo Energy
There's no download button. What to ask on the phone, and the faster network route.
How your file gets from Red Energy to your report
You. Have these ready. A recent bill. Your account number. Your meter number (NMI).
What this means for you
The file is your data, and Red Energy or Lumo has to give it to you if you ask. You don't have to say why.
In short
You ask a person at Red Energy or Lumo for your meter data file (NEM12), by phone or message. Choose Detailed interval meter data (NEM12) when it asks what you want. When the file comes, you add it to your report.
Red Energy and Lumo Energy are retailers, the companies that bill you. Both are Snowy Hydro brands and work the same way. Neither has a form or a download button for your meter data file (NEM12), so you ask a person.
They still have to send it. It is your data, and the national rules say so. In Victoria and South Australia your network, the company that owns the poles and wires, is usually quicker.Find your network.
Keep in mind
Where you live changes the quickest way. In Victoria and South Australia your network, the company that owns the poles and wires, has a download portal and is usually quicker than a retailer.
Red Energy
Phone or messageAbout 10 business days
Have these ready
- A recent bill
- Your account number
- Your meter number (NMI)
The steps
Call Red Energy on 131 806, or use the contact page.
Ask for this, word for word.
Twelve months of detailed interval meter data (NEM12), including solar export, sent by email.
Have your account number and meter number (NMI) ready.
Wait for the email. The rules say up to 10 business days.
Pick this, not these
Choose Detailed interval meter data (NEM12)
- The app's usage view
- A PDF summary
The app only shows charts. It cannot give you the file.
What you get. A .csv file by email
What to watch for
- There is no form and no download button. We checked on 6 November 2026.
- In Victoria the network route is quicker.
Lumo Energy
Phone or messageAbout 10 business days
Have these ready
- A recent bill
- Your account number
- Your meter number (NMI)
The steps
Call Lumo on 1300 115 866, or use the contact page.
Ask for this, word for word.
Twelve months of detailed interval meter data (NEM12), including solar export, sent by email.
Have your account number and meter number (NMI) ready.
Wait for the email. The rules say up to 10 business days.
Pick this, not these
Choose Detailed interval meter data (NEM12)
- The app's usage view
- A PDF summary
The app only shows charts. It cannot give you the file.
What you get. A .csv file by email
What to watch for
- There is no form and no download button. We checked on 6 November 2026.
- In Victoria the network route is quicker.
When the file arrives
- Step 1
Upload your bill
We read what you pay now, exactly, from your own bill.
- Step 2
We price every plan in your area
Every plan in the government's open plan data, priced on your use.
- Step 3
Stay or Switch
If staying put is the better plan, that is what the report says.
Open your PowerLens report and choose Add meter data, free. Upload the file as it arrived, without opening and saving it in Excel first. No report yet? Start with your bill.
If our upload can't read the file, it will say so. What a good file looks like.
Other networks and retailers are in the full list. Back to the guides.
Read next
Your meter and your billVerified 26 July 2026
About your meter data file
What the file is, what to ask any retailer for, and why opening it in Excel breaks it.
Your meter and your billVerified 6 November 2026
Every network portal and form
Each network's portal or form, the exact option to pick, and how long each one takes.
Check your own plan
Upload your bill and we price every plan in your area against it.
- The check is free. You only pay if we find you a better plan.
- Retailers never pay us.
- Your bill file is deleted once we've read it.