Getting your meter data from Origin Energy
Origin now takes the request in My Account, or by phone. What to ask for, and a usage file to try first.
How your file gets from Origin to your report
You. Have these ready. Your My Account login. A recent bill, for your account number and meter number (NMI).
What this means for you
The file is your data, and Origin has to give it to you if you ask. You don't have to say why.
In short
You ask Origin for your meter data file (NEM12) with a form. Choose The industry prescribed file format when it asks what you want. When the file comes, you add it to your report.
Origin is a retailer, the company that bills you. Since 12 October 2026 you can ask for your meter data file (NEM12) online in My Account. You can still ask by phone. Origin says it takes 5 to 10 business days.
In Victoria and South Australia your network, the company that owns the poles and wires, is usually quicker.Find your network.
Keep in mind
Where you live changes the quickest way. In Victoria and South Australia your network, the company that owns the poles and wires, has a download portal and is usually quicker than a retailer.
Fill in a form5 to 10 business days
Have these ready
- Your My Account login
- A recent bill, for your account number and meter number (NMI)
The steps
Open Origin's Request meter data page and under Are you an, choose Origin residential customer.
On screen Origin residential customer
Log in to My Account and submit the request online. Ask for the industry prescribed file format for the last 12 months.
On screen My Account
Origin's page changed on 12 October 2026. The online request now exists; we have not yet seen the form inside My Account.
Or call 13 24 61 and ask for it in Origin's own words.
The industry prescribed file format for the last 12 months, sent by email.
Wait for the file. Origin says 5 to 10 business days.
Pick this, not these
Choose The industry prescribed file format
- The usage download in My Account, unless you want to try it first
Origin's footnote says this is the standard file. The usage download is a different, instant CSV that may not be the standard file.
What you get. A .csv file by email
What to watch for
- The My Account usage download gives 24 months of half-hourly data straight away. We have not confirmed our upload can read it. You can try it first.
- Up to two years.
Still checking. The labels on the request form inside My Account, and whether the file is emailed.
When the file arrives
- Step 1
Upload your bill
We read what you pay now, exactly, from your own bill.
- Step 2
We price every plan in your area
Every plan in the government's open plan data, priced on your use.
- Step 3
Stay or Switch
If staying put is the better plan, that is what the report says.
Open your PowerLens report and choose Add meter data, free. Upload the file as it arrived, without opening and saving it in Excel first. No report yet? Start with your bill.
If our upload can't read the file, it will say so. What a good file looks like.
Other networks and retailers are in the full list. Back to the guides.
Read next
Your meter and your billVerified 26 July 2026
About your meter data file
What the file is, what to ask any retailer for, and why opening it in Excel breaks it.
Your meter and your billVerified 6 November 2026
Every network portal and form
Each network's portal or form, the exact option to pick, and how long each one takes.
Check your own plan
Upload your bill and we price every plan in your area against it.
- The check is free. You only pay if we find you a better plan.
- Retailers never pay us.
- Your bill file is deleted once we've read it.