Getting your meter data from CitiPower or Powercor
Inner Melbourne and western Victoria: one myEnergy website, then the detailed report.
How your file gets from CitiPower to your report
You. Have these ready. An email address. Your meter number (NMI), on the bill, for adding your property. A mobile number helps but is optional.
What this means for you
The file is your data, and CitiPower or Powercor has to give it to you if you ask. You don't have to say why.
In short
CitiPower or Powercor let you download the file yourself, on myEnergy. Choose 2. Detailed report (CSV) when it asks what you want. When the file comes, you add it to your report.
CitiPower is the network for Melbourne's inner suburbs. Powercor is the network for western Victoria and Melbourne's west. A network is the company that owns the poles and wires, whoever bills you.
The two share one myEnergy website, and the steps are the same for both. Once your property is added, you can download your own meter data file (NEM12) in a few minutes. Not sure this is your network? Find your network.
CitiPower
Download it yourself on myEnergyA few minutes
Have these ready
- An email address
- Your meter number (NMI), on the bill, for adding your property
- A mobile number helps but is optional
The steps
Open CitiPower and Powercor's myEnergy website and choose Register an account.
On screen Register an account
Answer No to Are you an electrician or solar installer, then fill in your name and email and agree to the terms.
On screen Are you an electrician or solar installer?
Answer No. Yes sends you down the installer path.
Check your email, set your password and sign in.
Open My properties. Choose Add a property, then Single property, and enter the meter number (NMI) from your bill.
On screen My properties › Add a property › Single property
Until your property is added there is nothing to download. It can take a day or two to appear while the NMI is checked against your retailer's records.
Open Energy usage, check the right property is showing, then open Actions and choose Download reports.
On screen Energy usage › Actions › Download reports
In the Download energy reports box, choose Download beside 2. Detailed report (CSV).
On screen 2. Detailed report (CSV)
Skip the two Summary reports and option 4. Only option 2 has the half-hour readings.
Pick this, not these
Choose 2. Detailed report (CSV)
- 1. Summary report (PDF)
- 3. Summary report (CSV)
- 4. A 12-month report
The detailed report is the standard meter data file (NEM12), with about two years of readings. Option 4 holds 12 months only, and it can be refused if your meter was changed for solar or a battery in the last year.
What you get. A .csv file, downloaded straight away. Solar export is included as Generation.
What to watch for
- There is no menu called Reports. The download sits under Energy usage, then Actions.
- Two Victorian portals are both called myEnergy. CitiPower and Powercor's is at myenergy.powercor.com.au.
- CitiPower customers use the Powercor site. There is no separate CitiPower portal.
- General enquiries 13 22 06.
Still checking. The click path and option names come from two community walkthroughs (one with an October 2026 screenshot) and the operator's own help pages, not from a logged-in check. Confirm on the live portal.
Powercor
Download it yourself on myEnergyA few minutes
Have these ready
- An email address
- Your meter number (NMI), on the bill, for adding your property
- A mobile number helps but is optional
The steps
Open CitiPower and Powercor's myEnergy website and choose Register an account.
On screen Register an account
Answer No to Are you an electrician or solar installer, then fill in your name and email and agree to the terms.
On screen Are you an electrician or solar installer?
Answer No. Yes sends you down the installer path.
Check your email, set your password and sign in.
Open My properties. Choose Add a property, then Single property, and enter the meter number (NMI) from your bill.
On screen My properties › Add a property › Single property
Until your property is added there is nothing to download. It can take a day or two to appear while the NMI is checked against your retailer's records.
Open Energy usage, check the right property is showing, then open Actions and choose Download reports.
On screen Energy usage › Actions › Download reports
In the Download energy reports box, choose Download beside 2. Detailed report (CSV).
On screen 2. Detailed report (CSV)
Skip the two Summary reports and option 4. Only option 2 has the half-hour readings.
Pick this, not these
Choose 2. Detailed report (CSV)
- 1. Summary report (PDF)
- 3. Summary report (CSV)
- 4. A 12-month report
The detailed report is the standard meter data file (NEM12), with about two years of readings. Option 4 holds 12 months only, and it can be refused if your meter was changed for solar or a battery in the last year.
What you get. A .csv file, downloaded straight away. Solar export is included as Generation.
What to watch for
- There is no menu called Reports. The download sits under Energy usage, then Actions.
- Two Victorian portals are both called myEnergy. CitiPower and Powercor's is at myenergy.powercor.com.au.
- CitiPower and Powercor share one portal.
- General enquiries 13 22 06.
Still checking. The click path and option names come from two community walkthroughs (one with an October 2026 screenshot) and the operator's own help pages, not from a logged-in check. Confirm on the live portal.
When the file arrives
- Step 1
Upload your bill
We read what you pay now, exactly, from your own bill.
- Step 2
We price every plan in your area
Every plan in the government's open plan data, priced on your use.
- Step 3
Stay or Switch
If staying put is the better plan, that is what the report says.
Open your PowerLens report and choose Add meter data, free. Upload the file as it arrived, without opening and saving it in Excel first. No report yet? Start with your bill.
If our upload can't read the file, it will say so. What a good file looks like.
Other networks and retailers are in the full list. Back to the guides.
Read next
Your meter and your billVerified 26 July 2026
About your meter data file
What the file is, what to ask any retailer for, and why opening it in Excel breaks it.
Your meter and your billVerified 6 November 2026
Every network portal and form
Each network's portal or form, the exact option to pick, and how long each one takes.
Check your own plan
Upload your bill and we price every plan in your area against it.
- The check is free. You only pay if we find you a better plan.
- Retailers never pay us.
- Your bill file is deleted once we've read it.