Your meter and your billVerified 6 November 20265 min read

Getting your meter data from Jemena

Inner north and west Melbourne: the portal download, and the email route for the standard file.

How your file gets from Jemena to your report

You. Have these ready. An email address. Your meter number (NMI) from the bill. You need the first 10 digits only. Your meter's serial number, also on the bill. Your name and mobile number exactly as on the bill.

The way Jemena works, from our guide below. Tap a stop to hold it.

What this means for you

The file is your data, and Jemena has to give it to you if you ask. You don't have to say why.

In short

Jemena lets you download the file yourself, on My Portal. Choose The emailed meter data file (NEM12) when it asks what you want. When the file comes, you add it to your report.

Jemena is the network for Melbourne's inner north and west. A network is the company that owns the poles and wires, whoever bills you.

Jemena's My Portal has a quick download, but it gives Jemena's own layout. For the standard meter data file (NEM12) you email Jemena and wait 3 to 5 business days. Both are below. Not sure this is your network? Find your network.

Power poles and lines along an Australian street at golden hour

Download it yourself on My PortalThe portal is instant, but gives a different file. The standard file takes 3 to 5 business days by email.

Once called Electricity Outlook.

Have these ready

  • An email address
  • Your meter number (NMI) from the bill. You need the first 10 digits only
  • Your meter's serial number, also on the bill
  • Your name and mobile number exactly as on the bill

The steps

  1. Open Jemena's My Portal and choose Register Now. Fill in your name, email and contact details and create a password.

    On screen Register Now

    Open myportal.jemena.com.au (opens in a new tab)

  2. Enter the verification code Jemena emails you.

    On screen Verification code

    The code only lasts two hours. Check your junk folder.

  3. Open the Properties tab and choose Add a Property.

    On screen Properties › Add a Property

  4. Enter your name, mobile number, meter number and the first 10 digits of the NMI exactly as on your latest bill, tick the box and choose Add NMI.

    On screen Add NMI

    Type only the first 10 digits of the NMI. The full 11 digits will not match.

  5. Choose View on your property, then the download button on the usage chart.

    On screen View › Download

    This file is Jemena's own layout, one row per day. It is not the standard meter data file. You can try uploading it; if our upload cannot read it, use the next step.

  6. For the standard file, email customerrelations@jemena.com.au with your name, address, meter number (NMI) and the dates you want, or call 1300 131 871.

    Twelve months of detailed interval meter data (NEM12), including solar export, sent by email.

Pick this, not these

Choose The emailed meter data file (NEM12)

  • The portal Download, unless you want to try it first

Jemena's own help says the portal download is a one-day-per-row file for advanced users, not the standard format.

What you get. Portal: an instant .csv in Jemena's layout. Email: the standard file in 3 to 5 business days.

What to watch for

  • The verification code expires after two hours.
  • A full 11-digit NMI fails to match. Leave off the last digit.
  • General enquiries 1300 131 871.

Still checking. Whether an account holder needs Jemena's consent form to get the standard file by email.

When the file arrives

  1. Step 1

    Upload your bill

    We read what you pay now, exactly, from your own bill.

  2. Step 2

    We price every plan in your area

    Every plan in the government's open plan data, priced on your use.

  3. Step 3

    Stay or Switch

    If staying put is the better plan, that is what the report says.

Open your PowerLens report and choose Add meter data, free. Upload the file as it arrived, without opening and saving it in Excel first. No report yet? Start with your bill.

If our upload can't read the file, it will say so. What a good file looks like.

Other networks and retailers are in the full list. Back to the guides.

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Check your own plan

Upload your bill and we price every plan in your area against it.

Upload your bill
  • The check is free. You only pay if we find you a better plan.
  • Retailers never pay us.
  • Your bill file is deleted once we've read it.