Getting your meter data from EnergyAustralia
What to ask EnergyAustralia for, and what you need from your bill.
How your file gets from EnergyAustralia to your report
You. Have these ready. A recent bill. Your account number. Your postcode.
What this means for you
The file is your data, and EnergyAustralia has to give it to you if you ask. You don't have to say why.
In short
You ask EnergyAustralia for your meter data file (NEM12) with a form. Choose CSV when it asks what you want. When the file comes, you add it to your report.
EnergyAustralia is a retailer, the company that bills you. You ask for your meter data file (NEM12) with a short online form, using your account number and postcode. It comes by email within 10 business days.
In Victoria and South Australia your network, the company that owns the poles and wires, is usually quicker.Find your network.
Keep in mind
Where you live changes the quickest way. In Victoria and South Australia your network, the company that owns the poles and wires, has a download portal and is usually quicker than a retailer.
Fill in a formUp to 10 business days
Have these ready
- A recent bill
- Your account number
- Your postcode
The steps
Open EnergyAustralia's Electricity meter usage and export data request page and choose Request data.
On screen Request data
Enter your account number and postcode, then Next.
On screen Account number, Postcode
Too many wrong tries locks the form for an hour.
Ask for the last 12 months.
Choose CSV, not PDF.
On screen CSV
The PDF is a summary.
Have it sent to the primary account holder's email.
Wait for the email. Up to 10 business days.
Pick this, not these
Choose CSV
EnergyAustralia offers CSV and PDF. Only the CSV carries the half-hourly numbers, and it includes your solar export.
What you get. A .csv file by email
What to watch for
- Smart meter only.
- Up to two years.
Still checking. The exact label on the CSV or PDF choice inside the form.
When the file arrives
- Step 1
Upload your bill
We read what you pay now, exactly, from your own bill.
- Step 2
We price every plan in your area
Every plan in the government's open plan data, priced on your use.
- Step 3
Stay or Switch
If staying put is the better plan, that is what the report says.
Open your PowerLens report and choose Add meter data, free. Upload the file as it arrived, without opening and saving it in Excel first. No report yet? Start with your bill.
If our upload can't read the file, it will say so. What a good file looks like.
Other networks and retailers are in the full list. Back to the guides.
Read next
Your meter and your billVerified 26 July 2026
About your meter data file
What the file is, what to ask any retailer for, and why opening it in Excel breaks it.
Your meter and your billVerified 6 November 2026
Every network portal and form
Each network's portal or form, the exact option to pick, and how long each one takes.
Check your own plan
Upload your bill and we price every plan in your area against it.
- The check is free. You only pay if we find you a better plan.
- Retailers never pay us.
- Your bill file is deleted once we've read it.