Getting your meter data from AGL
The two boxes to tick on AGL's form, and how long AGL aims to take.
How your file gets from AGL to your report
You. Have these ready. A recent bill, for your account number and meter number (NMI). Your date of birth. You must be the authorised contact on the account.
What this means for you
The file is your data, and AGL has to give it to you if you ask. You don't have to say why.
In short
You ask AGL for your meter data file (NEM12) with a form. Choose Interval, then Detailed, by Email when it asks what you want. When the file comes, you add it to your report.
AGL is a retailer, the company that bills you. You ask for your meter data file (NEM12) with AGL's online form. It comes by email, and AGL aims to send it within 10 business days.
In Victoria and South Australia your network, the company that owns the poles and wires, is usually quicker.Find your network.
Keep in mind
Where you live changes the quickest way. In Victoria and South Australia your network, the company that owns the poles and wires, has a download portal and is usually quicker than a retailer.
Fill in a formAbout 10 business days
Have these ready
- A recent bill, for your account number and meter number (NMI)
- Your date of birth
- You must be the authorised contact on the account
The steps
Open AGL's Requesting access to your metering data page and use the Single metering data request form.
On screen Single metering data request
Choose the authorised contact person. If someone else holds the account, AGL also needs a signed consent form.
On screen the authorised contact person
Fill in your account number, the meter number (NMI), your name, date of birth, phone, supply address and email.
Set the date range to the last 12 months.
On screen From / To
Under Select your data type choose Interval.
On screen Interval
Not Accumulative.
Under Summary or Detailed choose Detailed, or Summary and Detailed.
On screen Detailed
Summary on its own is only totals.
Under How would you like to receive the metering data choose Email, then Submit.
On screen Email
AGL only sends the detailed file by email.
Wait for the email. AGL says within 10 business days.
Pick this, not these
Choose Interval, then Detailed, by Email
- Accumulative
- Summary only
- Post
AGL's own page calls this the detailed meter data file (NEM12).
What you get. A .csv file by email
What to watch for
- AGL may charge after four requests in 12 months, for a non-standard format, or if you have left AGL.
- The usage download in My Account is a different file. We have not confirmed our upload can read it.
Still checking. What the My Account usage download actually contains.
When the file arrives
- Step 1
Upload your bill
We read what you pay now, exactly, from your own bill.
- Step 2
We price every plan in your area
Every plan in the government's open plan data, priced on your use.
- Step 3
Stay or Switch
If staying put is the better plan, that is what the report says.
Open your PowerLens report and choose Add meter data, free. Upload the file as it arrived, without opening and saving it in Excel first. No report yet? Start with your bill.
If our upload can't read the file, it will say so. What a good file looks like.
Other networks and retailers are in the full list. Back to the guides.
Read next
Your meter and your billVerified 26 July 2026
About your meter data file
What the file is, what to ask any retailer for, and why opening it in Excel breaks it.
Your meter and your billVerified 6 November 2026
Every network portal and form
Each network's portal or form, the exact option to pick, and how long each one takes.
Check your own plan
Upload your bill and we price every plan in your area against it.
- The check is free. You only pay if we find you a better plan.
- Retailers never pay us.
- Your bill file is deleted once we've read it.