Getting your meter data from your network
Each network's portal or form, the exact option to pick, and how long each one takes.
How the networks in Victoria hand over your file
Download it yourself from a portalInstant, once you have registered
What this means for you
Your network holds the same half-hourly record your retailer does. In Victoria and South Australia it hands it over in minutes.
Every portal name and link below, and every step on each network's own page, was checked against that network's own website on the date above. For the Victorian portals we also followed two independent walkthroughs written by people who downloaded their own file in October 2026. Portals get redesigned, so if a step does not match what you see, tell us at support@powerlens.com.au and we will fix it.
Your electricity network is the company that owns the poles, the wires and the meter. It is not the company that bills you, and it does not change when you switch retailers. The network holds the same half-hourly record your retailer does, and in some states it will hand it over in minutes instead of days.
In short
Your network is the company that owns the poles, the wires and the meter, and it doesn't change when you switch retailers. In Victoria and South Australia you download your file from its portal yourself. In New South Wales and Queensland you fill in a form, and it takes up to 10 business days.
Which network am I on?
Type your postcode and we will tell you. Postcode boundaries and network boundaries are different lines on the map and they cross, so where yours straddles two networks we show both rather than guessing at one.
Your network is decided by where you live. Your retailer is the company that bills you, and that one is on your bill rather than in your postcode.
It is also on your bill. Look for the faults and emergencies number, or a line about who to call in a blackout. That company is your network. The cards below are grouped by state, with the rough area each one covers.
Two numbers come up on this page and they are different things. Your meter number (NMI) is a 10 or 11 digit number printed on your bill, near your address. Your meter serial number is printed on the meter itself and on the second page of most bills. Some portals ask for one, some for both.
Keep in mind
Your network depends on your address, and a few postcodes straddle two networks. If the lookup shows two, the faults and emergencies number on your bill tells you which one is yours.
Victoria: every network has a portal
All five Victorian networks run a portal. You register once, add your property, and download your file whenever you like.
United Energy
south east Melbourne and the Mornington Peninsula
Download it yourselfA few minutes
Pick: 2. Detailed report (CSV)
Open myEnergy (opens in a new tab)
There is no menu called Reports. The download sits under Energy usage, then Actions.
CitiPower and Powercor
Melbourne's inner suburbs (CitiPower), western Victoria and Melbourne's west (Powercor)
Download it yourselfA few minutes
Pick: 2. Detailed report (CSV)
Open myEnergy (opens in a new tab)
There is no menu called Reports. The download sits under Energy usage, then Actions.
Jemena
Melbourne's inner north and west
Download it yourselfThe portal is instant, but gives a different file. The standard file takes 3 to 5 business days by email.
Pick: The emailed meter data file (NEM12)
Open My Portal (opens in a new tab)
The verification code expires after two hours.
AusNet Services
eastern and north eastern Victoria
Download it yourselfA few minutes on the portal, or up to 10 business days by request
Pick: 2. Detailed Report (CSV)
Open myHomeEnergy (opens in a new tab)
A name or phone number that differs from what your retailer holds is the usual reason registration fails.
Two of these are both called myEnergy and they are not the same site, so use the link on your own network's card.
South Australia: one portal, and a good one
One network covers the whole state, and you can download the file yourself.
SA Power Networks
all of South Australia
Download it yourselfA few minutes
Pick: Detailed format (csv)
Open Your Energy Dashboard (opens in a new tab)
An older meter is only offered the summary formats, because there are no half hours to send.
New South Wales: request forms, up to 10 business days
No New South Wales network runs a self-service download. All three use a form, and the file comes by email.
Ausgrid
Sydney, the Central Coast and the Hunter
Ask with a formUp to 10 business days
Pick: Detailed
Open the request form (opens in a new tab)
Up to two years, all within the past two years.
Endeavour Energy
south west Sydney, the Blue Mountains and the Illawarra
Ask with a formUp to 10 business days
Pick: Detailed
Open the request form (opens in a new tab)
Up to two years.
Essential Energy
regional New South Wales
Ask with a formUp to 10 business days
Pick: Consumption and Export, both ticked
Open the request form (opens in a new tab)
Essential does not state a two-year limit or a free-request cap; the national rules still apply.
Queensland: request forms, up to 10 business days
Both Queensland networks use the same form, and the file comes by email.
Energex
south east Queensland
Ask with a formUp to 10 business days
Pick: Monthly detailed data
Open the request form (opens in a new tab)
Data goes back to 1 January 2017 at most, and two years in one request.
Ergon Energy Network
regional Queensland
Ask with a formUp to 10 business days
Pick: Monthly detailed data
Open the request form (opens in a new tab)
Data goes back to 1 January 2017 at most, and two years in one request.
Things every network has in common
- Ask for detailed or interval, never summary. Summary means totals, and some portals offer a summary that is also a CSV. Only the detailed file has the half hours.
- You must have been the account holder for the period you are asking about. Networks check this before sending anything, and a name or postcode that does not match the bill is the usual reason a request bounces.
- Four requests a year are free. That is the national rule. Beyond that, or in a non-standard format, a network may charge.
- Up to 10 business days for a form request, and the clock restarts if a detail was missing. The Victorian and South Australian portals are instant.
- No smart meter, no half hours. If your meter is still read by a person every quarter, there is no interval record to send. The answer from your bill still stands on its own.
Back to the guides, or read what a good file looks like.
Read next
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